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Quality
Meeting or exceeding customer expectations...everytime.
At The Kenan Advantage Group, our goal is to provide our customers with the highest levels of service in every aspect of our operations.
We focus on providing our customers with error-free and on-time deliveries while devoting attention to continuous improvement in customer
invoicing, customer service, and pricing..
The two primary tools of Quality that are used include statistical analysis of important data and corrective action teams.
Through the collection of data, problem areas are confirmed and corrective action plans are formulated and proposed by a team of
selected employees to solve the problem.
Service reporting to our customers is also available in a wide range of formats. The reports include information concerning on-time pickups,
on-time deliveries, order acceptance ratios, and other important performance indicators.
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