Enhanced Customer Portal-Built for You
By Jennifer Baughman
The online buying experience is really something incredible. Ordering the desired item takes just a few clicks. Once ordered, you can track its progress and be notified of delivery. And all of your order history is there to see.
That same kind of amazing capability is now being rolled out for all KAG customers’ shipments. The new customer portal, TripFocus, provides a self-service tool that makes it possible to manage an order from start to finish via a modern, easy-to-use interface.
Rather than calling in or emailing your order, you can simply enter it online. You can set up order notifications, view your deliveries on an interactive map, zoom in on any individual truck for more details, and access all of the paperwork for your orders directly through the portal.
TripFocus will replace KAG Connect, which provided some of the same capabilities but was available only to our Fuels Delivery customers. We listened to what our customers said they wanted in an updated portal and used that information to build TripFocus. The new portal is connected to our in-cab technology, gathering near-real-time data regarding delivery location and status.
TripFocus is already being used by some customers, with the rollout continuing to all customers over the coming months. If you prefer, you can continue to place and manage orders via phone or email. However, after experiencing how much faster and easier TripFocus is to use, most customers will no doubt rely on it in the future. A mobile version of TripFocus is in the works that will enable you to enter, manage and track orders from wherever you are.
User guides, videos and other materials are available to help users learn how to make the most of TripFocus. KAG Connect will be available during the transition to TripFocus, but will be taken offline sometime in the fall.