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Value-added Service to Give You The Competitive Advantage.
At KAG, our focus is finding opportunities to add value to our service offering, and stay ahead of the competition. We are committed to working closely with our valuable customers to continually improve our systems, processes, and services.
Today, we offer:
...our investment in the future
Advancements in technology have a significant impact on the bulk transportation and logistics industry. At The Kenan Advantage Group, we remain ahead of the competition by incorporating productivity and customer service enhancing technologies into our organization.
Thru KAGConnect.com, we bring our latest technology tools to our customers and business partners to provide timely information and order visibility as well as real-time interaction between KAG and our customers.
Not only does this site retain the core features of KAGBilling.com for order tracking & BOL/POD images, but it also provides several new features and enhancements:
Real-time order status visibility including ETA updates, real-time source change log that identifies when sourcing had to be changed and why, additionally a 24 hr. E-mail notification engine, and the ability to tender new orders to KAG online.
We currently operate Web-enabled petroleum supply chain management solutions that unify proportional inventory replenishment with optimized resource scheduling. This process creates a seamless demand management and fulfillment process for our customers. Additionally, our key management, terminal personnel and customers have access to information about each transaction and shipment through the Internet. This allows for quick access to real time information by all parties.
The Kenan Advantage Group also offers a complete logistics management program. This highly integrated system incorporates the use of multiple technologies to be as efficient as possible. The technology utilized includes on-board computers, IVR, and Web-enabled software to efficiently manage an array of supply chain processes. These processes work in harmony to lower the costs of operating a supply chain, which increases return on assets and maximizes margins.
Meeting or Exceeding Customer Expectations... Every Time.
At The Kenan Advantage Group, our goal is to provide our customers with the highest levels of service in every aspect of our operations. We focus on providing our customers with error-free and on-time deliveries while devoting attention to continuous improvement in customer invoicing, customer service, and pricing.
The two primary tools of Quality that are used include statistical analysis of important data and corrective action teams. Through the collection of data, problem areas are confirmed and corrective action plans are formulated and proposed by a team of selected employees to solve the problem.
Service reporting to our customers is also available in a wide range of formats. The reports include information concerning on-time pickups, on-time deliveries, order acceptance ratios, and other important performance indicators.