Background
Freight transportation disruptions happen, but customer deliveries can’t wait. One of KAG’s customers experienced their dedicated driver calling off when a critical delivery needed to be made. Without a replacement, the shipment risked being delayed, potentially jeopardizing production schedules, customer commitments, and revenue.
The Challenge
When the assigned driver unexpectedly called off, the customer needed a reliable and quick solution. A missed delivery could cause a chain reaction and not only affect their customer, but also the end customer. It was critical for the customer to maintain the delivery schedule to avoid supply chain disruptions and keep the client satisfied.
Solution
KAG has an extensive network of 300+ terminal and satellite locations which allows them to quickly identify a qualified replacement driver to successfully transport the freight to the proper location. Because KAG drivers are cross-trained in loading and unloading procedures, the substitute driver was able to step in and complete the delivery safely and on time.
The Results
With KAG’s ability to flex drivers as needed, the freight transportation delivery was completed on schedule, thus preventing operational delays while helping the customer maintain service to their own customers.
Want Peace of Mind That Your Shipment Will Arrive on Time?
Work with KAG, a dependable and customer-oriented company that provides a trusted carrier network to deliver commodities safely and on time to your destination.