New Developments to Better Support Customers and Drivers
An exciting change for KAG Merchant Gas is our new centralized scheduling center in Amarillo, TX, adjacent to our rehab shop. This is big improvement over our previous, in-field scheduling process. We now have a complete, detailed view of our entire network. This view gives us 24/7 monitoring of customer tanks, with full dispatching and improved ability to prioritize drivers and equipment.
Additionally, to provide more operational support for our drivers we restructured our organization. We knew we needed to provide additional touch points for drivers ‒ more people in the organization providing them with the support they need to do their job.
The needs of drivers, like the needs of most people working outside the home, changed dramatically as their lives were disrupted by shutdowns of schools, restaurants, and other day-to-day resources. We all suddenly had many more things to worry about. To help our drivers cope with this new reality, we hired additional managers to support drivers’ needs both on and outside the job. This more-concerted focus provides support to retain our drivers and to attract new members to our team.
Today, that team is operating more efficiently and is better meeting customer requirements, thanks to the enhanced dispatching capabilities provided by our new, centralized scheduling center and a restructured, supportive operation.
“This view gives us 24/7 monitoring of customer tanks, with full dispatching and improved ability to prioritize drivers and equipment.”